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Delivery Policy


We are proud to offer free worldwide shipping on all orders.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Items are shipped directly from our suppliers and will take around 12-20 days to reach customers within the United States. It will take around 20-40 days to reach all other destinations, but can take up to 45 days. Because COVID-19 SHIPPING IT CAN BE UP TO 60-80 DAYS.

If 45 days have passed and your order hasn't yet arrived, please contact us and we'll look into it immediately.

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays.

Orders are typically processed within 24 hours from one of our regional fulfilment centres. However, orders placed on a Friday will most likely be processed on the following Monday. Keep this in mind if you are selecting express or overnight shipping.

Proper ships via Standard Shipping metod. We update our Facebook and Pinterest accounts regularly with production and shipping timelines if we expect any delays during periods of heavy demand.

Standard ground shipping is offered at no cost on all orders. It is important to note that our standard (free) shipping service does not include tracking information. Shipping time frames depend on your location and vary depending on the shipping method, as well your local customs processing times for International orders.

Import Taxes: Please be aware that International orders may attract an additional cost for import taxes upon receipt.

We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders.

Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers.

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